Create Memories Worth Keeping When Booking That Special Holiday

Tips on Selecting A Great Travel Agent

Australians love to travel and when it comes to planning that special holiday, most travel agents provide an excellent service but it pays to take care choosing the right agent. Feel free to shop around to find the deal that suits you best.

1. Make sure the agent is licensed - You can ring the Office of Fair Trading on 9372 9290 to find out if the agent is licensed.

Under regulations governing travel agencies, it is a crime to operate a travel agency business without participating in the Travel Compensation Fund.

The Travel Compensation Fund covers customers of all licensed travel agents in all Australian states and the ACT including receiving and assessing claims for compensation from people who suffer financial loss due to a travel agent's failure to account for the consumer's money.

2. Talk to other travellers about their experiences with agents.

3. Check if the agent is affiliated with a chain or airline.

• An agent may offer discounts for an affiliated chain or airline that you prefer.
• However, you could miss out on opportunities or deals from companies they do not deal with.

4. Find out if there are additional costs.

• Some agents may charge you for additional services such as couriers and obtaining Visas.
• Also, some agents may charge a cancellation fee if you decide against the trip.

5. Find an agent who will arrange the holiday you want and will listen closely to your needs and make good suggestions.

6. When booking a holiday with a travel agent, make sure you confirm all the details

• Inc. details such as accommodation; the exact location; time of departure and arrival; extra charges for meals, tours and transfers; passport and visa requirements; and any other special holiday conditions. Before paying a deposit, check whether it is refundable, or if a percentage may be kept to cover the agent's cost. Payment of a deposit does not mean the price of a trip is fixed.